Terms and Conditions

Terms and Conditions of

Kentzler-Kaschner Dental GmbH


1. Validity

(1)   The following General Terms and Conditions shall apply exclusively between Kentzler-Kaschner Dental GmbH (hereinafter referred to as the "Seller") and entrepreneurs, legal entities under public law and special assets under public law (hereinafter referred to as the "Buyer", together referred to as "the Parties"). An entrepreneur, as defined in these terms and conditions, is any natural person or legal entity or a legal partnership with legal capacity, acting in the course of their commercial or independent professional activities when concluding a legal transaction.

(2)   Unless otherwise agreed upon in writing on a case-by-case basis, the following conditions shall be considered part of the contract. These conditions shall also apply to all future business relationships, even if they are not expressly agreed upon again. The Buyer's general terms and conditions shall not become part of the contract, even if we do not expressly object to them. Insofar as the Buyer's general terms and conditions do not correspond to the following conditions, the Buyer shall be obliged to expressly and in writing notify us in due time before the conclusion of the contract that they do not accept the following conditions. If such notice is not given, the Buyer waives the enforcement of their conflicting terms and conditions. Silence regarding order confirmations referring to the Buyer's different terms and conditions shall not be considered as consent.


2. Conclusion and content of the contract

(1)   All offers, deliveries and services of the Seller are exclusively subject to these General Terms and Conditions.

(2)   The product descriptions contained in the online shop or brochures of the Seller do not constitute binding offers by the Seller but are intended to enable the Buyer to submit a binding offer.

(3)   The Buyer can submit the offer via the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Buyer submits a legally binding contractual offer regarding the goods contained in the shopping cart by clicking the button that concludes the ordering process. Furthermore, the Buyer can also submit the offer to the Seller via telephone, fax, email, postal mail, or online contact form.

(4)   The Seller can accept the Buyer's offer within ten days by:

  1. sending the Buyer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the Customer is decisive, or
  2. delivering the ordered goods to the Buyer, whereby the receipt of the goods by the Buyer is decisive, or
  3. requesting payment from the Buyer after the Buyer has placed their order.

If multiple of the aforementioned alternatives occur, the contract is concluded at the moment when one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day following the sending of the offer by the Buyer and ends at the end of the tenth day following the sending of the offer. If the Seller does not accept the Buyer's offer within the aforementioned period, this shall be deemed as a rejection of the offer, with the consequence that the Buyer is no longer bound by their declaration of intent.

(5)   When submitting an offer via the online order form of the Seller, the contract text is stored by the Seller after the conclusion of the contract and is transmitted to the Buyer in written form (e.g., email, fax, or letter) after the Buyer has sent their order. There is no further provision of access to the contract text by the Seller.

(6)   The order processing and communication take place via email, telephone, and automated order processing. The buyer is responsible for ensuring that the email address provided for order processing is accurate so that they can receive emails sent by the seller. In particular, when using spam filters, the buyer must ensure that all emails sent by the seller or third parties commissioned with order processing can be delivered.

(7)   Technical and design deviations from descriptions and information in brochures, offers, and written documents, as well as changes in performance, design, and materials due to technological progress, are subject to change without the buyer deriving any rights from them. Information about products (technical data, dimensions, etc.) is approximate and approximate only; they do not constitute guaranteed quality unless expressly and specifically stated in writing.

(8)   The seller expressly reserves all ownership and copyright rights in samples, drawings, cost estimates, and other materials, including in electronic form. These may not be made accessible to third parties without written permission and must be promptly returned upon request.

(9)   The seller expressly reserves the right to make price changes, technical modifications, errors, typographical errors, or intermediate sales in their advertisements and on their website. The buyer must ensure the accuracy of the information provided by contacting the seller before placing an order.

(10)   Contrary to the online shop or brochures, the seller offers products. These offers from the seller are valid for a maximum of thirty (30) days or for the promotional period specified by the seller. Contracts are only concluded through a written order confirmation or by the seller fulfilling the order.

(11)   The buyer will receive an order confirmation upon request.


3. Right of withdrawal

(1)   If the Seller is not able to deliver the ordered goods without fault on its part because its supplier does not fulfil its contractual obligations, the Seller is entitled to withdraw from the contract. However, this right of withdrawal shall only exist if the Seller has concluded a congruent covering transaction (binding, timely and complete order of the goods) with the concerned supplier and it is not otherwise responsible for the failure in delivering goods. In such event, the Seller will immediately inform the Buyer that the ordered goods are not available. Any consideration already paid by the Buyer will be refunded immediately.

(2)   If the Seller is prevented from fulfilling a delivery obligation due to the occurrence of unforeseen events affecting the Seller or its supplier, and if the Seller was unable to avert such events even with the diligence reasonable under the circumstances - e.g., due to war, natural disasters, energy shortages, import difficulties, operational and traffic disruptions, strikes, force majeure or delays on the part of suppliers - the delivery period shall be extended by a reasonable period of time. The Seller shall inform the Buyer of this without delay. In this case, both the Buyer and the Seller are entitled to withdraw from the contract. Claims for damages on the part of the Buyer shall be excluded.

(3)   In the event of a withdrawal from the contract, the Buyer shall immediately surrender to the Seller any goods already delivered or return them to the Seller at the latter's expense. Should this not be the case within a reasonable period of time, the Seller shall be entitled to take possession of the goods at their location. For this purpose, the Seller may enter the location of the goods. The return costs shall be borne by the buyer. The Buyer shall not be entitled to a right of reservation in this respect.

(4)   Partial deliveries that have already been paid are expressly excluded from the right of withdrawal.


4. Prices, payments, offsetting

(1)   In the absence of a special agreement, the Seller's prices shall apply ex works and exclusive of loading, packaging, freight, unloading and customs duties or other statutory charges. VAT at the respective statutory rate shall be added to the prices. In the case of invoices for contractually agreed services that are invoiced without value-added tax (VAT), the seller reserves the right to subsequently calculate the applicable VAT at the legally valid rate, plus any statutory or regulatory surcharges, if the position of the tax authorities regarding the respective matter has changed or if an audit reveals such a requirement.

(2)   For deliveries to countries outside the European Union, additional costs may be incurred on a case-by-case basis, which the seller is not responsible for and which the buyer is responsible for. These costs may include fees for money transfers by financial institutions (such as transfer fees, currency exchange fees) or customs duties and taxes (such as tariffs). Such costs may also apply to money transfers even if the delivery is not made to a country outside the European Union, but the buyer makes the payment from a country outside the European Union.

(3)   In the event that the applicable prices of the Seller's suppliers or other costs relating to the products offered by the Seller increase between the conclusion of the contract and delivery, the Seller shall be entitled to increase the agreed prices accordingly.

(4)   The purchase price, including all other costs, is due net within 30 days from the date of invoicing, unless otherwise agreed upon. The buyer is entitled to withhold a cash discount of two (2) percent from the invoice amount if the payment is received within a period of fourteen (14) days into an account of the seller. For amounts paid by direct debit, the cash discount increases to three (3) percent. A cash discount on services is generally excluded.

(5)   If it becomes apparent after the conclusion of the contract that the Seller's claim for payment is or becomes endangered by the Buyer's lack of ability to pay, the Seller shall be entitled to declare all outstanding claims due and payable and to request the Buyer to perform the payment or simultaneously provide security with delivery. If the Buyer does not comply with such a request within a reasonable period of time, the Seller is entitled to claim damages and to withdraw from the contract.

(6)   Payments shall only be deemed to have been performed when the amount is finally available in one of the accounts specified by the Seller.

(7)   If the Buyer defaults on a payment, relevant statutory provisions shall apply.

(8)   For deliveries to buyers located outside the Federal Republic of Germany or for deliveries intended for export from the aforementioned areas, the seller is entitled to require the establishment of an irrevocable letter of credit from a German bank or savings bank authorized as a customs and tax guarantor within Germany. The seller will only deliver the goods upon receipt of the letter of credit.

(9)   The buyer's right to set-off and retention is excluded unless the counterclaim is undisputed or legally established.

(10)   The seller is entitled, at its discretion, to invoice the agreed-upon services by postal mail or electronically via email in PDF format. The seller will send the invoices in PDF format to the email address provided by the buyer. It is the responsibility of the buyer to ensure that the provided email address is correct and up to date. The buyer is obligated to carefully review the received PDF invoices and promptly notify the seller of any discrepancies or errors. The seller is not liable for any losses or damages arising from technical issues, transmission errors, viruses, or other disruptions related to the delivery of invoices in PDF format. The transmission of invoices in PDF format is deemed as proper and effective delivery in accordance with applicable legal provisions. The seller reserves the right to discontinue or modify the delivery of invoices in PDF format at any time and without stating reasons. In such a case, the seller will inform the buyer in a timely manner and offer alternative delivery methods.

5. Delivery

(1) Agreements on a binding delivery or assembly time (performance time) must be made in writing. A Seller’s in due time performance requires that all commercial and technical issues between the parties have been clarified and that the Buyer has fulfilled all its obligations, such as providing the necessary official permits or making a down payment.

(2)   The agreed delivery time shall be deemed to have been complied with if the product has left the factory by the end of this time or if the Seller has notified the Buyer that the product is ready for dispatch. Insofar as acceptance is to take place, the acceptance date shall be decisive; this shall not apply in the event of justified refusal of acceptance.

(3)   If the Seller is not in a position to perform on the agreed date, it shall inform the Buyer immediately.

(4)   If the Seller is the manufacturer and is responsible for a delay of more than 8 weeks, the Buyer may withdraw from the contract in accordance with relevant laws. If the Buyer suffers damage as a result of the delay, it shall be entitled to demand lump-sum compensation. It shall amount to 0.5 % for each full week of delay, but it may not be in total more than 5 % of the value of that part of the performance which cannot be used in due time or in accordance with the contract as a result of the delay.

(5)   The Seller is entitled to make partial deliveries, provided that this is reasonable for the buyer. In the event of agreed delivery on call order, the Seller shall be entitled to dispatch and invoice deliveries if these are not retrieved and dispatched by the Buyer within the agreed period from the date of the order confirmation.


6. Transfer of risk, insurance

(1)   The risk shall pass to the Buyer as soon as the product has left the Seller's factory or its distribution warehouse. This also applies if the Seller has taken over further services, such as in particular dispatch costs or delivery. Insofar as acceptance is to take place, the risk shall pass to the Buyer upon acceptance.

(2)   If dispatch or acceptance is delayed or does not take place as a result of circumstances for which the Buyer is not responsible, the risk shall pass to the Buyer as soon as the Seller has notified the Buyer that the goods are ready for dispatch or acceptance.

(3)   The Seller undertakes to insure the product at the Buyer’s express request and at its expense.

(4)   The buyer is obligated to accept delivered goods, even if they have minor defects, without prejudice to their rights under Section 9 of these terms and conditions. This does not apply in the case of incorrect deliveries.


7. End customers drop shipment

Drop shipment to end customers shall only take place if end customers of a contractual partner place orders directly by the Seller on behalf of such contractual partner and request drop shipment or self-collection. In these cases, a contractual relationship is created between the end consumer and the Seller, which is subject to the present General Terms and Conditions. In such cases, the Seller expressly reserves the right to invoice the end customer directly in the event of a refusal to settle by the dealer (depot) indicated by the end customer. The end customer undertakes to settle this invoice unless he/she can provide evidence of payment to the dealer he/she has designated for settlement.


8. Reservation of title

(1)   The delivered goods shall remain the property of the Seller (reserved goods) until all claims, including all current account balance claims, to which the Seller is entitled from the Buyer now or in the future, have been satisfied.

(2)   If the Buyer is in default with a due partial payment in whole or to a considerable extent for more than ten days and if a reasonable payment period set by the Seller has expired, the Seller may request that the Buyer surrender the reserved goods, even without having previously declared its withdrawal from the contract. The same shall apply if an insolvency application is filed against the Buyer and it is not withdrawn within ten days. If the Buyer does not comply with the request for surrender or if there is a risk of loss or destruction of the reserved goods, the Seller is entitled to take possession of the reserved goods. For this purpose, the Seller may enter the location of the reserved goods. The return costs shall be borne by the buyer.

(3)   The Buyer shall treat the reserved goods with care and adequately insure them at replacement value against fire, water and theft damage at its own expense. Maintenance and inspection work that becomes necessary must be carried out by the Buyer in good time at its expense. The Buyer hereby assigns to the Seller all rights arising from the relevant insurance contracts and its claims against insurers. The Seller accepts the assignment.

(4)   The Buyer shall be entitled to sell and/or use the reserved goods in the ordinary course of business, as long as it is not in default of payment. Pledges or transfers of ownership by way of security are not permitted. In the event of seizure, confiscation or other dispositions, the Buyer shall inform the Seller thereof without delay. The claims arising from the resale or any other legal reason (insurance, tort) with regard to the goods subject to reservation of title (including all balance claims from current account) are already now fully assigned by the Buyer to the Seller by way of security; the Seller hereby accepts the assignment. The Seller revocably authorises the Buyer to collect the claims assigned to it for its account in its own name. The direct debit authorization can be revoked at any time if the Buyer does not properly meet its payment obligations. The Buyer shall also not be entitled to assign this claim for the purpose of collecting it by way of factoring, unless the obligation of the factor is simultaneously established to execute the counter-performance in the amount of the claims directly to the Seller, for as long as these still exist against the Buyer.

(5)   Any goods processing or transformation subject to reservation of title by the Buyer shall in any case be carried out for the Seller. If the goods subject to reservation of title are processed together with other items not owned by the Seller, the Seller shall acquire co-ownership of the new item in relation to the value of the goods subject to reservation of title (final invoice amount including VAT) to the other processed items at the time of processing. The same shall apply to the new item created by processing as to the goods subject to reservation of title. In the event of inseparable mixing of the reserved goods with other items not owned by the Seller, the Seller shall acquire co-ownership of the new item in the relation to the value of the reserved goods (final invoice amount including VAT) to the other mixed items at the time of mixing. If the Buyer's item is to be regarded as the main item as a result of the mixing, the parties agree that the Buyer shall transfer co-ownership of this item to the Seller proportionately; the Seller hereby accepts this transfer. The sole or co-ownership of an item created in such a way for the Seller shall be held in safe custody by the buyer.

(6)   In the event of access by third parties to the goods subject to reservation of title, in particular by way of seizures, the Buyer shall draw attention to the Seller's ownership and inform the Seller without delay so that the Seller can enforce its ownership rights. The Buyer shall be liable insofar as the third party is not in a position to refund the Seller for the judicial or extrajudicial costs incurred in relation thereto.

(7)   The Seller shall be obliged to release the securities to which it is entitled to the extent that the realisable value of its securities exceeds the claims to be secured by more than twenty (20) per cent. The choice of the securities to be released shall be incumbent on the Seller.


9. Rights in the event of defects (warranty)

(1)   The Seller's warranty shall extend to its products being free of defects in accordance with the state of the art. Warranty is excluded:

  1. if Seller's products are not properly stored, installed, commissioned or used by the Buyer or third parties;
  2. in the event of natural wear and tear;
  3. in the event of improper maintenance;
  4. if unsuitable equipment is used;
  5. in the event of damage caused by repairs or other work carried out by third parties which have not been expressly approved by the Seller.

(2)   The buyer is obligated to inspect the product immediately upon receipt regarding its identity, quantity, transport damage, and visible defects. In regard to obvious defects or other defects that would have been recognizable through prompt and careful examination, they shall be deemed approved by the buyer if the seller does not receive a written complaint within 7 (seven) working days after delivery. Regarding other defects, the delivered goods shall be deemed approved by the buyer if the complaint is not received by the seller within 7 (seven) working days from the time the defect became apparent. However, if the defect was already obvious during normal use at an earlier time, that earlier time shall be decisive for the start of the complaint period. Upon request by the seller, any disputed delivered goods must be returned to the seller free of charge. In the case of justified complaints, the seller will reimburse the buyer for the costs of the most economical shipping method. This does not apply if the costs increase because the delivered goods are located at a place other than the intended place of use.

(3)   Defects which only insignificantly reduce the value or the suitability of the goods do not constitute material defects under these Terms and Conditions.

(4)   The Seller's statutory warranty for defects shall be limited to supplementary performance, i.e., at its choice, remedy of the defect or replacement delivery. The Buyer shall give the Seller prompt and sufficient opportunity to remedy the defect; otherwise the Seller shall be released from liability for the consequences arising there from. The Buyer shall return replaced parts to the Seller.

(5)   If the supplementary performance has failed, the Buyer is entitled to reduce the consideration or - in the case of significant defects - to withdraw from the contract. The Buyer is not entitled to any further compensation for damages.

(6)   The Seller shall assume the warranty for newly manufactured items and work performances including the related planning and monitoring services for a period of one (1) year from delivery or acceptance of the object of sale. After this period, the Buyer is no longer entitled to any warranty rights against the Seller. Subsequent performance measures, i.e., the delivery of a defect-free good or the rectification of the defect, do not entail a new start of the limitation period, but only suspend the limitation period applicable to the original delivery good by the duration of the carried-out subsequent performance measure. The performance of the supplementary performance by the Seller shall not constitute an acknowledgement within the meaning of Article 212, paragraph 1 BGB (German Civil Code).

(7)   In the event of the sale of used products, warranty claims against the Seller shall be excluded as a matter of principle.

(8)   Further claims of the Buyer based on defects are excluded. In particular, the Seller shall not be liable for damage that has not occurred to the product itself, nor for any other financial loss suffered by the Buyer.

(9)   The seller may refuse to rectify defects as long as the buyer is in default with their obligations.

(10)   Due to the existence of a defect, the Buyer has no right of reservation. In particular, it remains obliged to pay the full purchase price.


10. Liability

(1)   The seller's liability for damages, regardless of the legal grounds, including impossibility, delay, defective or incorrect delivery, breach of contract, breach of obligations in contract negotiations, and unlawful acts, is limited to the extent that it is based on fault, in accordance with this section.

(2)   The seller is not liable in case of simple negligence by its organs, legal representatives, employees, or other agents, unless it concerns a breach of material contractual obligations. Material contractual obligations refer to the absence of legal defects, as well as material defects that significantly impair its functionality or usability, as well as advisory, protective, and custodial obligations that are intended to enable the buyer's contractual use of the delivered goods or to protect the life or limb of the buyer's personnel or to protect their property from significant damage.

(3)   The liability of the seller, regardless of the legal grounds, is limited to wilful intent and gross negligence, for guaranteed quality characteristics, for injury to life, body, or health, or under the Product Liability Act.

(4)   However, compensation for damages is limited to the foreseeable, direct damages typical for the contract, unless liability arises from injury to health, body, or life, or from assuming a guarantee or procurement risk. The above provisions do not involve a reversal of the burden of proof to the detriment of the buyer.

(5)   The seller is liable for tortious claims in accordance with contractual liability. Limitations of liability agreed upon in the contract also apply to the buyer.

(6)   Eine weitergehende Schadensersatzhaftung als nach den vorstehenden Regelungen ist ausgeschlossen.

(7)   The buyer's recourse claims against the seller exist only to the extent that the buyer has not made any agreement with its customer beyond the statutory claims for defects and damages.

(8)   The seller's liability is excluded to the extent that the buyer has effectively limited liability towards its customer.

(9)   To the extent that the seller's liability is excluded or limited, this also applies to the personal liability of its employees, workers, staff, representatives, agents, and assistants.

(10)   To the extent that liability is excluded or limited as stated above, the customer is obliged to indemnify the seller against any claims by third parties. Furthermore, the buyer shall indemnify the seller against claims by third parties for damages caused by misuse of the products by the buyer or if a medical error cannot be conclusively excluded as the cause.

(11)   The buyer is obligated to promptly notify the seller in writing of any claims asserted by third parties and to reserve all defensive measures and settlement negotiations for the seller.


11.  Confidentiality, intellectual property rights

(1)   The Buyer shall treat as strictly confidential all information of a technical and commercial nature obtained within the scope of the order, irrespective of the conclusion of a contractual relationship, even for the time after the conclusion or termination of a contractual relationship. This shall only not apply if the Buyer proves that it is entitled to use trade secrets and confidential information.

(2)   At the request of the Seller, all information originating from the Seller (including copies, records, etc.) and items provided on loan must be returned to us immediately and in full or destroyed.

(3)   Drawings, specifications, operational documents, samples and models, matrices, moulds, tools and other means of production as well as other documents provided by us shall remain the property of the Seller and may not - unless necessary for the business relationship - be passed on or reproduced in whole or in part, their contents may not - even in part - be exploited, electronically processed or made available to third parties or the public or otherwise commercially exploited without our written consent. Any treatment or processing of the aforementioned items shall be carried out for the Seller. The Seller reserves all copyrights and other industrial property rights to the aforementioned items.


12. Infringement of third parties’ rights

If deliveries are made according to plans, drawings, models, analytical specifications or other information provided by the Buyer, and if third party rights, in particular industrial property rights, are infringed, the Buyer shall indemnify the Seller against these claims on first demand.

13.  Miscellaneous, choice of law, place of jurisdiction, place of performance

(1)   The law of the Federal Republic of Germany shall apply. The UN Convention on Contracts for the International Sale of Goods is excluded.

(2)   Place of jurisdiction is Ellwangen/Jagst. However, the Seller shall be entitled, at its choice, to file an action at the Buyer's place of business.

(3)   The exclusive place of performance for deliveries and services is Ellwangen/Jagst.

(4)   The non-exercise of a contractual right shall not be considered as a waiver of the respective right, unless expressly and in written form communicated to the other contracting party by the holder of the right.

(5)   The buyer shall not transfer individual rights of this contract or the contract as a whole to third parties, unless expressly granted written consent by the seller.

(6)   There are no oral side agreements. Changes and additions to these general terms and conditions, as well as amendments or cancellations of this written form clause, are only valid if they have been agreed upon in writing, unless they are based on an explicit or individual contractual agreement.


14. Severability clause

Should one or more provisions of this contract be invalid, this shall not affect the validity of the remaining provisions. In this case, the invalid provision shall be replaced by another, valid provision which comes closest to the invalid provision in its legal and economic content.


June 2023